News › Clinical Practice, Industry News, Patient Care, Practice Management

Use psychology to defuse emotionally charged situations

December 27, 2018

Here’s an altogether too-familiar scenario:  You walk into the exam room to find your next patient glaring at you, arms crossed, lips pressed together—clearly angry.  
“It’s about time!” the patient seethes as you settle into your chair and start to open the computer chart.Read more at Medical Economics >>

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