News › Industry News, Practice Management

How to Respond to Negative Reviews

February 10, 2017

Bad reviews are inevitable in any industry that involves customer service. No matter your level of care and quality of service, “you can’t please everyone,” as the old saying goes.
With medical spas; however, the way you react to bad reviews can mean the difference between an inconvenience and a possible regulatory breach. 
There are a few issues at play that come together to put your business at risk when responding to bad reviews. 
Read more at Skin Inc. Magazine >>

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