News › Industry News

Key Conversations Your Spa Team Must Have To Increase Your Spa Revenue

April 4, 2017

Do you know what conversations are taking place in your Spa and or Medi Spa? Are they purposeful or meaningless conversations that lead to small talk and unproductive results?
To be successful, your team must have key conversation points with every guest. Their experience should include key questions presented to every guest. Questions to discover your guests’ needs. Followed with the solutions to address their specific needs.
Your spa team should have purposeful conversations. The following 4 Steps will guide you into key conversations leading to a great guest experience and increased revenue. 
1. Greeting
Goal: Building Rapport 
Making a great first impression sets the stage for the entire spa experience. Teach the team to start with the word WELCOME! Welcome should be the first word out of their mouths.
Followed with an introduction. (“Welcome Mrs. Colsky! I am Dori Soukup. I will be performing your treatment today. Allow me to help you! ”) Help the guest and guide them to the treatment suite.
Read more at InSPAration Management >>

Become a member

Get the tools you need to succeed in the medical spa industry.

Related
    • Compounded Tirzepatide, NAD+ Injections Recalled Nationwide Over Sterility Concerns
    • Meliora Consulting Becomes Silver Vendor Affiliate with the American Med Spa Association
    • FDA Sends Peptide ‘Interim Access Policy’ to White House for Review
    • New ACOG Menopause Guidelines Expand Hormone Therapy and Symptom Treatment Recommendations
    • Galderma to Acquire ZO Skin Health for $1.5 Billion
Advertisement