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The Problem Patient: Identification and Treatment 12-4-19

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An ounce of prevention is worth a pound of cure. In a high performing-practice, most patients are satisfied—but not all. How do you identify a “problem patient” before you start to work on him or her?

As hard as we try to screen patients well, no one’s processes are perfect. Mismanaged expectations can create post-procedure headaches. And even when you set expectations properly, barely noticeable signs of body dysmorphic disorder may blossom into full view on post-op visit number one.

We’ll discuss:

  • How to identify the problem patient (red flags);
  • How to prevent conflict before it starts; and
  • How to manage conflict with a problem patient when it occurs.

The old adage, “Once you’ve started working on the patient, you’ve bought them,” holds true. We’ll teach attendees how to prevent buyer’s remorse.

Jeffrey J. Segal, MD
Byrd Adatto

Jeffrey J. Segal, MD, JD, is a neurosurgeon turned serial entrepreneur turned attorney at ByrdAdatto who has literally been in both business and medicine. Segal was a neurosurgeon in private practice before beginning the second phase of his career as a serial entrepreneur in the healthcare field. He then founded or co-founded four separate health care startups. Segal lives and breathes healthcare and understands it viscerally.


  • AmSpa Plus members: Free
  • AmSpa Basic members:$30
  • Non-members: $60

After purchasing the webinar, you will be given access to the video. After your payment is processed, you will receive an email with a downloadable pdf. This document will give you a link to access to the video.

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 Chicago, IL 60661

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AmSpa provides legal, compliance, and business resources for medical spas and medical aesthetic practices.

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