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Frontline Service Mastery

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Price: $159.98
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Purchase this digital product and receive a download link from Durocher Enterprises within 1-3 business days.

The medical spa industry today has become more competitive than ever. Your practice’s front desk needs to deliver the very best customer service possible.

Frontline Service Mastery from Durocher Enterprises empowers your team to
provide the best complete medical spa experience your clients have ever had. That experience begins and ends with the coordinators at the front desk. Their vital role far surpasses just making patient appointments and handling cash.

This dynamic education includes an interactive Training Manual with 55 minutes of audio programming, a Facilitator’s Guide, and a Reception Desk Policies and a Procedures Manual.

Highlights include:

  • 10 Powerful Tools to Build on a First Impression
  • 10 Key Telephone Skills to Use on Every Call
  • Power Booking Client Appointments to Maximize Time
  • How to Handle Challenging Clients and Situations
  • Dialogues for Pre-Booking, Recommending Retail, and Client Referral That Work Every Time

Bryan Durocher is the author of Wakeup Live the Life You Love in Beauty, and is the founder of Essentials Spa Consulting and Durocher Enterprises. Durocher was named one of the “Top 20 People to Know in the Beauty Industry” by Global Cosmetic Industry magazine, and provides coaching, consulting, global industry trends, and marketing solutions for medical spa, spa and industry professionals internationally. He has published many articles and has provided business education internationally at a variety of national and international industry events including AmSpa’s Medical Spa & Aesthetic Boot Camps and The Medical Spa Show.

Contact Us

224 N Desplaines, Ste. 600S
 Chicago, IL 60661

Phone: 312-981-0993

Fax: 888-827-8860


AmSpa provides legal, compliance, and business resources for medical spas and medical aesthetic practices.

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