When Ryan Suydam, chief experience officer at Client Savvy, wanted to make an appointment with a local dermatologist, he tried to book his appointment online. He found the practice he wanted to use didn’t offer this option, so he made an appointment with a competing practice. Without even visiting the initial practice, he’s already had a negative patient experience.
Mr. Suydam wants your patients to have an excellent experience. Out of the gate, he also wants to clearly differentiate between customer service and the customer, client or patient experience.