Satisfaction and patient experience are the lifeblood of your practice, and they determine revenue growth. It is important that your team understands just how fundamental they are in the process of acquiring new business and building long-term relationships with your current patients.
However, it is also important to maintain a steady stream of potential patients booking with your practice. Are your staff keeping your appointment schedule filled with qualified buyers? Do they know what a qualified buyer looks like? Do you continue to go through the motions, only to get the exact same results each month: a 20% to 30% conversion rate?